Terms & Conditions

Effective Date: [22/05/2025]
Last Updated: [22/05/2025]

Pixie Dust Holiday Let Cleaning Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pixiedustyork.co.uk, or otherwise interact with us.

1. Who We Are

Pixie Dust Holiday Let Cleaning Ltd
Company registered in the United Kingdom
Email: kirsty@pixiedustyork.com
Phone: +44 7545 210122

2. Information We Collect

We may collect and process the following types of personal data:

• Full name

• Email address

• Phone number

• Any information you provide via contact forms or service request forms

We do not knowingly collect sensitive personal data or data from individuals under 18.

3. How We Collect Your Data

We collect data in the following ways:

• When you contact us via forms on our website

• When you send us an email or call us

• When you provide information to request a quote or make a booking

4. How We Use Your Data

We use your personal data to:

• Respond to enquiries

• Provide you with cleaning services

• Communicate with you about your bookings

• Improve our services and website

• Comply with legal obligations

We only use your data when we have a lawful basis to do so, including:

• Performance of a contract

• Consent (e.g., for marketing, if applicable)

• Legal obligation

• Legitimate interest

5. Cookies and Tracking

Our website may use basic cookies to enhance your experience. These may include:

• Necessary cookies for website functionality

• Analytics cookies (e.g., Google Analytics) [confirm if used]

You can control cookie preferences via your browser settings.

6. Sharing Your Data

We do not sell your personal data. However, we may share it with:

• Trusted service providers (e.g., website hosting, analytics)

• Legal authorities, where required by law

All third parties are required to respect your data and handle it in accordance with UK data protection laws.

7. Data Retention

We keep your personal data only for as long as necessary to:

• Fulfil the purposes outlined above

• Comply with legal and tax obligations

Typically, data is retained for up to 6 years, unless deletion is requested sooner (if allowed by law).

8. Your Rights (UK GDPR)

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure (“right to be forgotten”)

• Object to or restrict certain processing

• Withdraw consent (where applicable)

• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise these rights, please contact:
📧 kirsty@pixiedustyork.com

9. Data Security

We take appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Privacy Policy

We may update this policy occasionally. Changes will be posted on this page with an updated revision date.

12. Contact

If you have any questions about this policy or your data, please contact:
Kirsty – Data Protection Contact
📧 kirsty@pixiedustyork.com
📞 +44 7545 210122